Terms & Conditions

Adelaide Film Festival
Adelaide Studios
1 Mulberry Road
Glenside SA 5065
ABN: 37 857 696 177
T. 08 8394 2505

Adelaide Film Festival (AFF) is an Australian business that sells tickets and passes to attend events during the Adelaide Film Festival and associated events including Pop Up and Film Club Screenings. All prices listed for purchase are final and non-negotiable and are in Australian dollars. Adelaide Film Festival tickets and passes attract GST. By buying a ticket or pass you are agreeing to the below terms and conditions. 

Terms and Conditions 

Adhering to classification legislation, AFF self  classifies  films into three categories: all ages, 15+ (unless accompanied by an adult) or restricted 18+. Please check individual listings on our website for details. Note these  classifications are strictly  adhered  to and there will be no exceptions. 

Further viewing guidance is provided for AFF Youth programs.  

AFF has a strict no exchange or refund policy. Please be sure that you have selected the correct session and ticket type before completing your purchase. This is non-negotiable and discussion will not be entered into. This no exchange or refund policy applies to all AFF screenings, special events, forums and talks. If a transaction needs to be cancelled for any reason, please call 08 8394 2505 to discuss with a member of our team.

Tickets purchased via our website will be delivered via the email address provided when the account is created within an hour of purchase. The ticket(s) will be delivered in a PDF format. Please ensure that the email address you supply us is correct, as AFF is not responsible for tickets sent to the wrong email address. AFF is aware of our carbon footprint and is taking every step to become paper-free.

At the point of purchase, you’ll be offered the opportunity to have your tickets available for collection at the Box Office. Please be aware that collecting your tickets at the Box Office will make your printable PDF tickets invalid.

Tickets purchased by phone are available for collection at the Box Office. Tickets may only be collected by the credit card holder on presentation of the credit card used for the booking, the booking number, and any relevant concessions.

Lost tickets can be reprinted at the Box Office. A proof of purchase and a photo ID is required. Please visit our Box Office to organise a reprint of lost tickets.

All sessions are general admission only. To guarantee a good seat, please arrive early.

Valid Concession or membership ID must be presented when buying or collecting tickets and, if requested, on entry to the cinema.

A valid Companion Card or valid Companion Card Number must be produced at the time of the booking to gain access to the Companion Card Scheme offer.

AFF will endeavour to operate standby queues for all sold out sessions. Entry is subject to availability and not guaranteed.

By submitting your order, you are indicating that you have read and accept the AFF Terms and Conditions. All orders are subject to credit card approval and billing address verification.

AFF reserves the right to deny any person admission to any festival managed venues.

All persons seeking admittance to attend an event or session must have a valid ticket, irrespective of their age.

AFF accepts a range of concessions to help keep the festival accessible to all. We offer concession tickets on events (where listed) to full-time students, pensioners, healthcare cardholders, seniors and industry members. A current ID, pre arranged letter of concession or concession (union) card must be presented when buying or collecting tickets and, if requested, on entry to the cinema.

Latecomers may not be admitted to a session, and tickets may be re-sold to a standby queue. There are no exchanges or refunds available if patrons arrive late to a session.

Particulars of any session or event may be changed without prior notice. Films, artists or performers may be added, withdrawn or substituted for specific performances or sessions. In the case of a canceled film, AFF will offer exchanges or return the booking onto your pass to allow you to purchase another film. Passes may not be refunded in full or part based on a film change.

Your personal details will never be sold to a third party by AFF or passed on for marketing purposes. You can view our privacy policy.

AFF stores your personal and payment details securely. All credit card details are outsourced to our Payment Gateway supplier, STRIPE. See STRIPES terms and conditions for details.

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