Program

FAQs

COVID-19

Does AFF have a COVID-19 Management Plan? 

AFF events and screenings are managed by detailed and dedicated Covid Safe and Management Plans in place. AFF has undertaken all necessary and appropriate measures to ensure the Festival is as safe as possible.    

AFF follows implemented measures to protect the health and wellbeing of all South Australians and prevent the spread of COVID-19 in our community including social distancing, hand sanitiser stations and the use of relevant personal protective equipment.    

Can I sit next to my partner or friends at AFF screenings?  

On advice from SA Health due to COVID-19 restrictions AFF is adopting a checkerboard seating plan for all screenings. This will mean one seat between all patrons in the cinema at any given time, no matter their relationship.  

Can I pay with cash? 

AFF ticketing is managed by contactless interaction wherever possible and credit card payment is encouraged.    

What do I do if I don’t feel well? 

AFF asks audience members to stay home and not attend AFF screenings and events if they are feeling unwell.   

If you have attended an AFF event and then begin to feel unwell AFF encourages you to seek a COVID test as soon as possible. If you have attended an AFF event or screening and test positive for COVID-19 please contact AFF management to initiate contact tracing.   

You can exchange tickets through your AFF Account for a $1 fee. If you can’t exchange your ticket and want to request a refund then you will need to let us know before hand with at least two hours notice. The refund would be made under the discretion of AFF and a COVID-19 test result or a doctors certificate may be requested. 

What happens if COVID-19 impacts the Festival? 

If COVID-19 restrictions impact any of our screenings or events AFF will firstly aim to reschedule or postpone the event to an appropriate and safe date in the future. If it is not possible to reschedule an event AFF will cancel the event and tickets will be refunded.     

Locations

Where and when will the AFF be held?  

The AFF will be held from the 14 – 25 October 2020 across a number of venues in Adelaide.  

AFF Venues

Palace Nova Eastend Cinemas
3 Cinema Place, Adelaide
(08) 8125 9312
palacenova.com.au 

Palace Nova Prospect Cinemas 
98 Prospect Rd, Prospect
8125 9313
palacenova.com.au 

Mitcham Wallis Cinemas
Level 1, Mitcham Shopping Centre, 119 Belair Rd, Torrens Park
(08) 8305 4444
wallis.com.au/cinemas/mitcham 

Odeon Star Semaphore Cinemas
65 Semaphore Rd, Semaphore
(08) 8341 5988
odeonstar.com.au 

Tandanya NACI
253 Grenfell St, Adelaide
(08) 8224 3200
tandanya.com.au 

AFF Hub 

Belgian Beer Cafe Oostende
27-29 Ebenezer Pl, Adelaide
(08) 8359 3400
oostende.com.au
 

Ticketing and passes

Where can I buy tickets?  

Online at adelaidefilmfestival.org  

Visit our website to purchase individual film sessions and passes, book tickets with your pass, access your purchases, print tickets and create a Favourites list.  

In Person at our Box Office. The AFF Box Office is located at 253 Rundle St, Adelaide.  

Open daily from Sat 10 Oct,11am–4pm, and Wed 14–Sun 25 Oct, 10:30am–9:30pm

How much do tickets cost?  

You can find all ticket and pass prices on our ticketing information page.

What are Standard Screenings?  

‘Standard Screenings’ are your standard Film Festival experience. These sessions cost $20 for adults and you can use a MultiPass or a Gold Pass to experience as much as you need.  

What are Gala and Opening Night Screenings?  

Gala screenings give access to premiere films alongside red carpet events with filmmakers, cast and VIPs in attendance. You can buy single tickets to these screenings and they are redeemable on a Platinum Pass. 

What concessions do you offer?  

AFF accepts a range of concessions to help keep the festival accessible to all.  

Pensioners, healthcare card holders, seniors, full-time students, emergency services workers and frontline health workers are eligible for concession upon presentation of qualifying id. Please carry your qualifying id with you to all screenings.   

Industry price is available to members of ACS, ADG, AFI, ANAT, ASDA, ASE, AWG, MEAA, MPG, MRC, NFSA and SPAA upon presentation on qualifying id. 

What pass options do you have?  

With a MultiPass you can choose between 3, 7 or 10 Standard Screenings, and book up to 4 tickets per session. Gold and Platinum Passes are non-transferable. Booked tickets can be exchanged for a $1 fee. 

Head to our ticketing information page to find out more about our pass options.

If you wish to purchase a pass please go through and complete the transaction to purchase the pass and then start another transaction to book your film.

How do I collect my pass?  

Once you have purchased a Multi, Gold or Platinum Pass, you will be emailed your Pass serial number, which can be used to book sessions immediately. MultiPasses are digital only, no physical pass is provided. Gold and Platinum Passes are provided as a physical pass with lanyard, and may be collected from the AFF Box Office (photo ID required). 

What does an AFF Membership get me? 

You can purchase an AFF Membership to experience the Festival and events like an industry insider! Member benefits include discounted tickets and priority access. 

See the full list of benefits.

How can I apply my AFF Membership discount? 

Once your AFF Membership has been processed this will be connected to your AFF Account on our website. Now you will see a Membership Redeem option when purchasing tickets. Choose the pass or ticket that best suits your viewing experience and process the payment.   

Where is the AFF Box Office?  

The AFF Box Office is located at 253 Rundle St, Adelaide.  

Open daily from Sat 10 Oct, 11am–4pm, and Wed 14–Sun 25 Oct, 10:30am–9:30pm

Where do I collect my ticket?  

All tickets purchased online will be emailed to you in a PDF format upon completion of your transaction. These PDF tickets can either be printed at home or presented on your phone at the cinema door for entry. You can access your tickets online or reprint anytime by logging into your AFF account. 

You can also collect your passes and tickets from our Box Office. These may only be collected by the credit card holder on presentation of the credit card used for the booking, with photo ID and any relevant concessions. Please arrive with plenty of time before the screening. 

How can I access my AFF account? 

You can access your AFF account by going to your Account page on our website

Once logged in you can buy tickets and redeem your Membership discount and Pass credits. Here you can find a copy of your purchased tickets. 

Attending the Festival

What happens if I can no longer attend my session?

Outside of COVID-19, AFF has a strict no refund policy. Tickets can be exchanged at a cost through our ticketing system. Please be sure that you have selected the correct session and ticket type before completing your purchase. This is non-negotiable and discussion will not be entered into. This no refund policy applies to all  AFF screenings, special events, forums and talks. If a transaction needs to be cancelled for any reason, please call 08 8394 2505 to discuss with a member of our team. 

What do I do if I’ve lost my ticket?  

Lost tickets can be reprinted at the Box Office. A proof of purchase and a photo ID is required. Please visit our Box Office to organise a reprint of lost tickets. 

What do I need to bring?  

All persons seeking admittance to attend an event or session must have a valid ticket, irrespective of their age. 

Valid Concession or membership ID must be presented when buying or collecting tickets and, if requested, on entry to the cinema. 

A valid Companion Card or valid Companion Card Number must be produced at the time of the booking to gain access to the Companion Card Scheme offer. 

How can I get a ticket if a session is sold out?  

Want to attend a sold-out session? Come to our Box Office 30 mins before the session begins and join the standby queue. Standby tickets will only be sold if seats become available, just before the advertised start time. Door sales only – credit card payment preferred. We cannot guarantee that tickets will become available to a sold-out session.

When do I arrive to a screening?  

Please arrive on time to your Film as stated on your ticket. Latecomers may not be admitted to a session, and tickets may be re-sold to a standby queue. There are no exchanges or refunds available if patrons arrive late to a session.  

What classification are the films?  

AFF provides age recommendations for titles that are not officially classified. These are in three categories: All Ages, 15+ (unless accompanied by an adult) or 18+. Please check individual listings on the AFF website. Note these recommendations are strictly adhered to and there will be no exceptions. 

AFF Youth provides age recommendations for titles that are not officially classified, they are in three categories: All Ages, 15+ (unless accompanied by an adult) or 18+. Please check individual listings on our website for details. Note these recommendations are strictly adhered to and there will be no exceptions.  

Some films are recommended for audiences according to different age ranges: ages 5-9 (Junior Primary), ages 5-12 (Primary) ages 13-15 (Middle School) and ages 16+ (Senior School and Adults). Note these recommendations are a guide only. 

Do you have access options for audience members with disabilities?  

Adelaide Film Festival welcomes Deaf and disabled audiences to enjoy the Festival. We endeavour to meet specific access requirements, within available resources. Visit our Access page for full details.

How do I come to Free Events? 

Our Free Events are free for anyone to come. This year you will need to register prior to the event and we will allocate you a seat and a ticket.

More Questions? Contact us  

Please get in contact if you have more questions that weren’t answered here.  

General enquiries:
+61 (08) 8394 2505

[email protected]