How to book

To book tickets and passes you’ll need to create an Adelaide Film Festival account. Tickets can be booked via this website, our app, over the phone, email, or in person. All tickets are powered by our official ticketing partner, Ferve Tickets.

Website

Book a pass on the tickets and passes page or book individual tickets on the relevant festival program pages.

App

Download and book via the official AFF App on Apple or Android phones.

Email

For box office queries please email: boxoffice@adelaidefilmfestival.org
For general enquiries, please email: info@adelaidefilmfestival.org

How to use passes, memberships and vouchers

You’ll receive a unique number code when you purchase an AFF pass, membership or voucher. To book tickets with your pass, membership or voucher — select your film, choose the relevant price redemption option, and enter your code in the discount box at the bottom of the price list. Click validate. If you do not see these options, please make sure you’re logged into the account linked to the pass, membership or voucher purchase.

How to access your tickets and receipts

Tickets and receipts can be accessed in your account via the AFF website or app and are emailed to you. Bring your ticket on your phone or print it out. It will be scanned at the cinema door.

Online

See tickets and receipts in your account on the AFF website, AFF app, or via email to your chosen email address. Tickets can be scanned on your phone at the cinema door.

Pass collection

If you have purchased a pass, you will be emailed a code that can be used to begin booking sessions immediately. 3, 5 and 10 film passes are digital only, no physical pass is provided. Gold and Platinum passes are also digital, with the addition of a physical lanyard that can be collected from the AFF Box Office at cinema venues. Passes and tickets may only be collected by the credit card holder on presentation of the credit card used for the booking, with photo ID and any relevant concessions. Please arrive with plenty of time before the screening.

Print at home

All tickets purchased online will be emailed to you in a PDF format upon completion of your transaction. These PDF tickets can either be printed at home or presented on your phone at the cinema door for entry. You can access your tickets online at any time by logging into your account.

Check the classification

Adelaide Film Festival provides age recommendations for titles that are not officially classified. These are in three categories: All Ages, 15+ (unless accompanied by an adult) or 18+. Please check individual listings for details. Note these recommendations are strictly adhered to and there will be no exceptions. Please bring a valid photo ID to the screening.

Don’t be late

All films start at the advertised session time with very few ads, so please be on time. For red carpet events, the red carpet will begin 30 minutes before the session time.

AFF recommends arriving to the cinema venue at least 30 minutes prior to your selected screening. Venues will be open for hospitality options 1 hour prior to the first screening.

Please note your allocation is held until the scheduled session start time. After this time, we cannot guarantee your allocation, and you may be seated in a seat to ensure no obstructions impact the screening. Lockouts may apply. There are no exchanges or refunds available if you arrive late to a session. Find out more about our cinema venues and transport options here.

Accessibility

For accessibility information, please see the accessibility page.

Exchanges and refunds

You can exchange your tickets for different available sessions or films within your account.

AFF cannot guarantee refunds, except where an event has been cancelled or rescheduled, or where Australian Consumer Law applies. For change of mind/personal circumstances after the film/event time, tickets are non-refundable.

If you have any questions, please contact AFF Box Office at +61 8 8394 2505 or boxoffice@adelaidefilmfestival.org.